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Who We Are
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The Open Channel is a hospitality-centred internal communications and employee experience agency. TOC designs the moments, messages, and stories that turn teams into communities.
Culture lives in everyday conversations, in onboarding, in first-day nerves, and in how people feel on a Monday morning.
We help you shape these moments into positive, impactful and fun experiences.
WHY Partner With Us?
The TOC approach is grounded in proven research — and designed around what drives people and performance. Organisations with highly engaged employees see up to 17% increase in productivity and 21% increase in profitability. When people are actively involved in their work and feel a sense of ownership, they contribute more effectively to the organisation’s success
Positive Emotion Wellbeing Drives Performance
Organisations with high employee well-being see up to 21% higher profitability and significantly lower absenteeism. When people feel positive and supported, they bring more energy and focus to their work.
Connection Strengthens Teams
Employees who feel a strong sense of belonging are 3.5x more likely to be engaged at work. Strong relationships drive collaboration, trust, and team performance.
Purpose Fuels
Commitment
Employees who find meaning in their work are more than 3x as likely to stay with their organisation. Clarity of purpose strengthens alignment and long-term retention.
Recognition Drives
Results
Teams that receive regular recognition are up to 20% more productive and experience higher engagement. When achievement is seen and valued, performance follows.
Our approach transforms these core drivers into cultural foundations—ensuring that when your people thrive, your business excels!
Our
Services
Employee Experience Design
We create impactful moments across the employee journey.
We design onboarding programs, welcome kits, create recognition programs, team rituals, and employee journey mapping.
Employer Branding
We bring your culture to life through story, identity, and experience.
We assist you with EVP development, careers site content, employee storytelling, “Faces of the Brand” campaigns, and social content.
Internal Communications
We help organizations communicate with clarity, consistency, and care.
We assist you with internal campaigns, leadership messaging, intranet management, newsletters, and change communications.
Culture Strategy
We align values and behaviours so culture is experienced in daily work.
We run engagement surveys, culture audits, do values frameworks, service playbooks, and manager toolkits.
Testimonials
"Working with P. Thompson was a game-changer for our tech team. Their deep-dive assessments and personalized approach truly set them apart."
John Doe, Tech Startup CEO
"P. Thompson's Future Leaders Program identified top talent that transformed our company's capabilities. A truly visionary initiative."
Sarah Lee, HR Director
"Exceptional service and forward-thinking recruitment strategies. P. Thompson helped us find the perfect match for our innovation-driven company."
David Rodriguez, Tech Entrepreneur